Great customer service goes beyond fixing a computer or handing out discounts. It's about leaving people with a good feeling about your business. And thanks to social media, your customers and prospects are already sharing thoughts about your brand whether you like it or not. So if you want to ...
1. Not accepting customer feedback Freshdesk. It's bad enough when a customer has a negative experience with your business, but bad quickly moves to worse if there's no easy way for them to tell you about it and they blast the story all over social media instead.
A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool [Janelle Barlow, Claus Møller] on . *FREE* shipping on qualifying offers. The first edition of A Complaint Is a Gift</i> introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help organizations rapidly and inexpensively strengthen products
Customer feedback is an important part of building great relationships with customers. In this guide, we explain how to use it to build better products based on the responses from customer feedback forms, Net Promoter Scores, churn surveys, and more.